Polices, Ordering & Shipping Information

 

TO PLACE AN ORDER:

Please provide us with the following information when ordering: your name, the store’s name, telephone number, address, name of product, item number, quantity, and the dosage form (capsules or grams). We encourage e-mail and faxed orders. Please use our order form or an approved order form when faxing or e-mailing your order.

PAYMENT & CREDIT INFORMATION:

Please pay from the invoice sent with your order. We gladly accept Visa, MasterCard, American Express or Discover for first time orders. For your convenience, credit terms are available once we approve your credit application. Please allow 30 days for credit approval. Should an account become overdue, there will be a 1.5% interest charge compounded monthly. Paradise Herbs & Essentials reserves the right to charge the credit card on file, if the account becomes 30 days delinquent. Unfortunately, we are unable to ship orders against a delinquent account.

SHIPPING:

FREE commercial carrier ground shipping for orders over $100.00. Orders under $100.00 will be charged $10.00 for shipping and handling plus commercial carrier fuel sur charge. For your convenience, we also have Next Day Air, 2nd Day Air, or 3rd Day Air service available upon request. Express shipping is billed to customer.

C.O.D. CHARGE:

A charge will be applied to all C.O.D. orders. The UPS/FedEx C.O.D. charge is $9.00.

PRODUCT SATISFACTION GUARANTEED:

We guarantee the safety and the potency of all our products. However, we cannot guarantee any health claims or imply cure.

NO RISK RETURN POLICY:

Please contact us for authorization and instructions before returning an item. With the exception of opened products, which we cannot accept, all unopened products may be returned with a copy of the original invoice for a refund, exchange or credit within 30 days from the invoice date. We cannot accept returns made later than 30 days from the invoice date. Shipping and handling is not refundable! All returns are subject to a minimum restocking fee of 15% along with shipping and handling fees in both directions. If you return the product within the 30 days for credit or exchange, then the restocking fee will be waived. Your store credit will equal the full amount of the product returned less the shipping and handling. These policies help us to safeguard the purity and quality or our products and keep costs down for you.

DAMAGE CLAIMS:

Any package (Commercial Carrier and LTL Trucking) that is signed in good condition will not be valid, nor accepted, as for damage return. Due to carrier policy compliance and restrictions, any damage or loss must be reported IMMEDIATELY to BOTH our Customer Service and the carrier.

COMPLIANCE:

The purchaser accepts full responsibility for the safe and proper use of the products. Any pricing and/or discounts may be subject to change without notice due to raw material and/or other costs.

STRUCTURE & FUNCTION CLAIMS:

This information presented is accurate, truthful, and non-misleading. Claims are supported by modern research. Nonetheless, the FDA requires the following statement: *This information has not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

DISCLAIMER:

Paradise Herbs & Essentials, Inc. reserves the right to refuse business to anyone. We reserve the right to change pricing and discounts as we see fit according to raw material and/or other costs. By ordering Paradise Herbs & Essentials you automatically agree to the above policies, ordering and shipping information.